Trellis Cart Support

General Annoucements
Official updates, releases, and important notices for TrellisCart. Check here first for anything that impacts the platform.

General Questions
A place for general questions about the cart

Bugs
This section is for reporting bugs you encounter while using TrellisCart.

If you discover a vulnerability that poses a significant security risk, do not post it publicly. Instead, please report it to us privately so we can investigate and resolve the issue as quickly as possible.

Once a fix has been developed and a patch has been made widely available, we will publicly disclose the vulnerability in the interest of transparency.

This approach is not about hiding issues. It is about protecting users by ensuring serious security risks are addressed before they are exposed.

We appreciate your cooperation in helping keep TrellisCart secure for everyone.

Feature Request
This is where you can put any requests for features that you would like to see.

Support
If you are experiencing issues, please post them in this section so the community can help.

Before creating a new topic, take a moment to search and see if your issue has already been reported. If you find a similar post, review the suggested solutions to see if they resolve your problem.

If your issue has not been addressed, or the existing solutions do not work for you, please create a new topic. Be sure to include the following details to help others assist you more effectively:

The version of TrellisCart you are running
Any plugins or extensions you have installed
Any modifications you have made to the original code

Providing this information upfront will help the community identify the issue and get you a solution faster.

Requests
Have an idea that could make TrellisCart even better? This is the place to share it.

Use this section to request new plugins, features, or enhancements you’d like to see added. Whether it’s functionality, integrations, or quality-of-life improvements, we want to hear your ideas.

Before posting, please search to see if your request has already been suggested. If it has, feel free to add your input or support to that topic. When creating a new request, include as much detail as possible about what you’re looking for and how it would benefit the platform.

TrellisCart is built for the community, and your feedback helps shape its future.

Support
Need help with a plugin? You’re in the right place.

Use this section for support with installing, configuring, troubleshooting, or using plugins within TrellisCart. Whether you’re dealing with errors, compatibility issues, or just need guidance, the community is here to help.

Before posting, please search to see if your issue has already been addressed. If not, start a new topic and include as much detail as possible such as the plugin name, version, any error messages, and what you’ve already tried.

Clear information helps the community provide faster and more accurate support.

Feature Request
If you have a feature you think would make our cart better please let us know.

Security Issues
This forum is intended for the discussion of general security topics, best practices, and non-sensitive security concerns related to TrellisCart.

Do NOT post detailed information about critical vulnerabilities, exploits, or security weaknesses that could expose or jeopardize user data, store integrity, or system security. Publicly disclosing such information before a fix is available can put other users at serious risk.

If you discover a critical security issue or potential vulnerability, you are required to report it privately to the TrellisCart team. This allows us to investigate, develop a fix, and release a security update as quickly as possible.

Once a patch has been deployed and has had reasonable time to be adopted by users, we will provide a public disclosure outlining:

The nature of the issue
The impact it could have had
The steps taken to resolve it

This process is not about withholding information. It is about protecting the community, preventing exploitation, and ensuring responsible disclosure.

We appreciate your cooperation and your role in helping keep TrellisCart secure for everyone.